Culture, be it in Healthcare or Pet Care, beats Strategy … every time

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Compassionate Pet Company Sends Moving Gifts to Grieving Pet Parents: ‘We Are Part of Their Families’

from People

“Ashley was amazing,” said Flanagan. “She told me she had a cat put down and she really understood. I kept saying that I didn’t mean to bother her and she kept saying ‘No, this is important. Tell me more.’ ”

Not only did the Flanagans get a full refund for the purchase — no documentation required – but on Feb. 8 a florist’s van pulled up to the Flanagan home delivering a large bouquet and a note expressing condolences over the deaths.

 

“Sharing Empathy, Compassion, Kindness, Love heals.” ~ TD

 

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